Question 1

Do I need to make an appointment?

Accepted Answer

Not at all. Enquiries in store are always welcome and you can pop your bike in for us assess it for a service at any time.
You only need to book for the actual service which tends to be 4-5 weeks in advance in Summer and 2-3 weeks in Autumn/Winter.

Question 2

Do You Fix Punctures?

Accepted Answer

Yes we fix punctures! Or more specifically we replace the tube for you.
There’s no need to book in for this service just drop the wheel or bike in and we’ll turn it around as soon as possible.
Tubeless setups  take a bit longer so you would need to leave the wheel with us for a hour or so depending on how busy we are.

Question 3

Tubeless or Tubular?

Accepted Answer

No problem we can help with it all :)

Question 4

Do you service bikes?

Accepted Answer

Yes, we service bikes and are always pretty busy in the workshop so booking in advance is essential. As a guide we are usually about 4-5  weeks in advance in the Summer and 2-3 weeks in the winter.
We reserve a little time for emergency repairs so a broken gear cable, puncture or something safety related we’ll make time for.

Question 5

Do you build wheels?

Accepted Answer

Yes we build wheels, lots of wheels, everyone who works at Cadence can build wheels and the chaps in the workshop generally charge £60-£80 plus spokes for this service. We can supply pretty much any brand of rim and hub and use either Sapim or DT spokes.

Question 6

Do you offer a student, NHS or club discount?

Accepted Answer

Yes we offer a student, NHS and club discount of 10% off most but not all parts and accessories.

Question 7

Are you part of Cyclescheme?

Accepted Answer

Yes we accept vouchers from Cyclescheme, Green Commute Initiative, Bike2Work and Cycle Solutions. We also accept vouchers from Cycle2Work which is Halfords owned and we add a 5% surcharge due to their commission rates being so high.

Question 8

Do you offer any credit?

Accepted Answer

Currently we only accept Cyclescheme vouchers from multiple providers.

Question 9

Can you customise my bike?

Accepted Answer

Absolutely we can! We build lots of custom bicycles from scratch but are just as happy customising an existing bike.

Question 10

What brands do you stock?

Accepted Answer

Lots, however its best to give us a call and we can discuss what you're looking for.

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